Getting Started with Third Coast Underwriters

We’re dedicated to understanding and actively managing complex workers’ compensation risk with unwavering commitment to supporting the needs of our customers. As we prepare for our account implementation meeting, please follow the steps below.

Step 1: Review the Service Implementation Information menu (below).

Step 2: Register to access our secure Digital Customer Portal (DCP) to:

  • View and report a claim
  • Locate a provider
  • Enroll in electronic fund transfers (EFT)
  • View and pay invoices
  • Access billing history
  • Order posters and other print materials
  • and more!

In order to set up your initial DCP registration — you will need the policy information detailed in your welcome email. Need help creating your account? Watch this video for step-by-step instructions. 

Step 3: Navigate our Resource Library for safety-related posters, sample programs, eLearning modules and more.

Service Implementation Information

Post-Injury Tools and Services

Accident Investigation
A workplace injury can happen when you least expect it, which is why it’s important to know how to respond when it does. Review these materials before an injury occurs:

Refer to these resources after an injury occurs:

Pharmacy Program
Through our partnership with myMatrixx by Evernorth, injured workers have access to many pharmacy services, including home delivery and specialty pharmacy care, physician outreach programs, utilization management and more. myMatrixx leverages the robust network of over 68,000 pharmacies.

For more information, view our Pharmacy Program Overview or contact your dedicated business development consultant.

Transitional Duty and Return-to-Work Programs
A successful Transitional Duty/Return-to-Work program can help reduce claims costs and lower experience modifiers, decrease litigation frequency, deter fraud and assist injured workers financially and mentally. View our Transitional Duty and Return-to-Work Sample Program to learn more.

Claims Reporting & Information

We strive to have all claims — incident only, medical-only and lost-time/indemnity — reported to us within one business day as there’s a proven direct correlation between prompt reporting of claims and successful loss mitigation. Learn more about our claim process in this printable resource, Prompt Claims Reporting Matters.

Claim Texting for Injured Workers
Injured workers can opt into mobile communications to expedite communications with our Claims team. The information shared via text messaging seamlessly integrates into our claim system — making the process swift and effective. Learn more: Claims Texting for Injured Workers.

Five Ways to Report a Claim

  1. Online: 3CU’s Digital Customer Portal
  2. Email: ReportAClaim@3CU.com
  3. Phone: 866-641-2328
  4. Fax: 866-323-1034
  5. TeleCompCare®: Upon contacting our telemedicine hotline, FNOL is auto-initiated Report all claims, including incident-only claims, within one business day. Your dedicated claims representative will contact you within 24 hours.

Causation Investigation & Fraud Prevention

Causation Investigation
Our Causation specialists are the post-injury fact finders who use occupational and non-occupational risk factors to help medical providers determine whether an injury is work related. We’re one of few workers’ compensation carriers who do this work – and it means millions in loss avoidance on average each year. Learn more here.

Fraud Detection & Prevention
We aggressively investigate workers’ compensation fraud by working closely with the National Insurance Crime Bureau, outside investigative agencies and our in-house Investigative Services Unit (ISU). While fraud occurs in a relatively small percentage of claims, the expense can have a devastating impact for employers.

If you suspect fraudulent activity, call toll-free 800-944-FRAUD (3728) or email ReportFraud@3CU.com. Calls are confidential and can be made anonymously.