At 3CU, unparalleled customer service is our top priority. We work closely with customers and agents to ensure their unique needs are met. As a true risk management partner, we are driven to provide customers the claims and loss control outcomes they seek. We accomplish this by:
- Avoiding the “traditional” solution. Many companies pursue a “one-size-fits-all” approach to workers’ compensation, but we know every customer’s situation is different. We listen to what they need and we deliver.
- Reviewing accounts regularly. Rather than wait until renewal, 3CU continuously monitors accounts for areas of opportunity with our Customer Performance Updates. When improvements are identified, we tell customers how to implement them effectively.
- Integrating service at all levels. 3CU’s team structure helps us deliver underwriting, claims and loss control support collaboratively and proactively.
- Keeping customers informed. Our Risk Management Information System (RMIS) is an up-to-date, easy-to-use, one-stop source for customer information, including loss trending, accident patterns, specific claims information and much more.
- Meeting customer safety needs. Our team of dedicated loss control consultants is available to provide advice, consultation and direction for any safety needs or concerns that our customers encounter.
- Specializing in key industries. By focusing on select business segments, 3CU has developed a reputation within our core markets for partnership, innovation and success.